Shipping & Returns
|Order Type||Starting Rate|
International orders may encounter GST, PST and duties. Please see your local Customs Department for more information.
Note: Shipping rates valid on online orders only. Incremental charges may apply to domestic and international orders for additional weight and size. For international orders, currency exchange rates may vary at time of shipment, affecting duties and tax. Please contact Customer Care for more details.
WITH STANDARD SHIPPING, ALL KRG PRINTS ITEMS LEAVE SHIPPING CENTER WITHIN 5-8 DAYS.
Did something not turnout as expected? No worries—we’re here to help! If you’re not 100% satisfied with your purchase, you can return your eligible items by mail within 30 days of the original ship date.
To confirm whether your item is returnable please, check your invoice, email confirmation or Orders page.
- Apparel, footwear, home and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable.
- Items must be returned within 30 days.
- Returns on items received after these time periods are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as Late-Return Fee.
- Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable.
- Items must not be worn, altered or damaged.
- Beauty items are final sale.
- Eligible returns will be credited to your original form of tender or a gift card (gift cards cannot be redeemed for cash unless required by law).
- Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
- If your guest order was shipped outside of the U.S., you must email Customer Service at firstname.lastname@example.org to initiate your return.
- To receive a refund to the original form of payment, the purchaser must iniciate the return by emailing email@example.com and return the item themselves by mail.
- All returns will be refunded to your original form of payment.
- Refunds for orders purchased with KRG Prints Gift Cards will be issued as a KRG Prints Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
- We do not make price adjustments on previous purchases. Savings are based on estimated comparison prices, which may be from the same or similar items from prior seasons. We strive to give you the best value; we encourage you to shop around.
- Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 5-8 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.
Note: It may take a few days until your bank posts the refund to your account.